We run a 100% QC on each product before we ship it to our customers all around the world. We commit our daily work to highest quality standards but mistakes might happen the therefore following return policy is in place:
Errors from our side - we sent wrong Code, Size or Color.
Items will be replaced.
Product returns – defective items:
We do not issue any credit notes for defect items.
If you receive a defect item from us, you can request a repair or replacement within 30 days after receiving the item. In order to do so, we need following information.
Product Code / Size / Color / Quantity / Invoice Number
Please use this email address to inform us about defect items you would like replaced: firstname.lastname@example.org
Items must bee single-packed for return shipping with visible Product Code/Size/Color/Invoice Number on the bag.
General: For hygienic reasons, items already worn and used, can not be claimed as defective item and won’t be replaced.
If you ordered the wrong item(s) or do not want the item you received, then it will be your responsibility to cover return shipping.